Shipping & Tracking
iSmok cooperates with a large number of logistical companies to satisfy worldwide customers' needs for the stability and timeliness of shipping.
Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service at [email protected]
Shipping Protection covers lost, stolen and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items it will cover.
1. Packages presumed to be lost
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered")
---7 days after the last tracking update for United States domestic shipments
---20 days after the last tracking update for international shipments
---tracking status is undelivered or Alert
2. Only part of the order delivered
---If the customer ordered several items in one package but only part of the order arrived and there is no evidence of tampering.
---If a single order is being shipped in multiple packages and one package does not arrive.
3. Delivered but Missing Package
Order issues for packages marked "delivered" yet not received are considered stolen. Please contact with us within 48hours after delivery.
4. Delivered to wrong address
If the customer input the correct address at checkout and the package was delivered to the wrong address.
5. Damaged Item On Arrived
Order Issues for damaged orders must be filed within 48hours of the delivery date. A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
We offer a variety of shipping methods and will show the best one for you on the checkout page. The current shipping methods offered are Registered Air Mail, Express and UPS.
If you need individual shipping or special shipping methods or need to send a package to your China agent, please feel free to contact us at [email protected].
There are three key factors which will affect the time you receive your items.
1. Order Status
For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10-30 working days.
In-stock orders: in 48 working hours for dispatching, estimated delivery time 15-20 working days
2. Warehouses
We have established our warehouses in Shenzhen, China, and many backup warehouses in Europe for the growing orders.
2. Shipping Ways
For Retail orders, we always ship out via Post service.
Shipping Methods
| Logistical Channel | Warehouse | Destination Countries | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Shenzhen(CN-SZ) | United states | Appr. 3 weeks |
| US Express Line | Shenzhen(CN-SZ) | United states | Appr. 3 weeks |
| EU Express Line | Shenzhen(CN-SZ) | France/Germany/Italy/Spain/ Austria/Belgium/Netherlands/ Lithuania/Slovakia/Poland/ Slovenia/Estonia/Finland/ Greece/Bulgaria/Romania/ Ireland/Sweden/Latvia/ Denmark/Hungary/Croatia /Luxembourg/Czech Republic |
15~20 working days |
| The United Kingdom Express Line | Shenzhen(CN-SZ) | United kingdom | 15~20 working days |
| NL Registered Air Mail | Shenzhen(CN-SZ) | Most of countries | 15-35 working days |
| Wholesale Orders | Shenzhen(CN-SZ) | US/CA/KR/JP/EU/UK | 7~15 working days |
| Canada Express Line | Shenzhen(CN-SZ) | Canada | 15-20 working days |
Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.
The shipping cost of other products is calculated by the weight and varies for different products and different shipping methods. It is showed on the checkout page.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.
Customers can track the package status in personal iSmokvape account. Please use the correct tracking site to get valid shipping information.